Sales Associate (Leiderdorp, Netherlands)

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About Us:

Since 1852, Hästens Beds has been committed to crafting the best sleep. The skilled craftspeople at our factory in Köping, Sweden, have been refining our work for generations. Every bed is bespoke and made by hand using only the best natural materials. The difference lies in the details and our quest to provide the most restful sleep for people who want to lead a higher quality of life. With operations in 35+ countries and over 200 partners in Europe, Asia and America, the small family-owned company has grown into a global producer and retailer of premium beds.

http://www.hastens.com/

Seeking a Sales Associate to help us not only grow our business, but also to help grow our brand so that we can bring the best sleep in the world to more and more people.

Position Overview:

We are on a mission to improve people’s quality of life and in doing so, we are looking for Sales Associate for Hästens Beds. As a Sales Associate in our Hästens store in Leiderdorp, you will join and collaborate with a passionate team, driving sales, and creating the best possible environment for customers to experience quality sleep; offering a world-class service in line with our brand’s premium identity.

As Sales Associate, you will become a key ambassador within the community. Think of yourself as hosting an experience and forging relationships rather than transactional encounters. The purchase of a Hästens Bed is a lifestyle investment which often entails multiple visits to a store to experience what good sleep actually feels like. The Sales Associate should ensure that customers feel welcome and safe enough to close their eyes and relax into the best sleep of their life. There is enormous trust placed on the Sales Associate, so it is important to emphasize the sensibility and people-skills of this role. A focus on flawless and efficient after-sell premium client experience is paramount and often yields repeat business and referrals.

In your role as Sales Associate, you will elevate the customer, enabling them to make a sound investment and enjoy their bed purchase effortlessly. This stress-free approach which will in turn allow customers to be the best version of themselves…EVERY day!

This position will report to the Store Manager.

Duties & Responsibilities:

1.     Consistently meet and exceed assigned sales targets

2.     Ability to build and drive new networks for the purpose of exploring new business development opportunities

3.     Embody a passion for Hästens

4.     Be a positive and engaging brand-ambassador

5.     Provide exceptional customer service and in-store experiences

Customer Service Responsibilities

·       Approach customers with a friendly, open, and approachable presence. 

·       Build a solid working relationship with all clients to encourage repeat purchases.

·       Become an expert on Hästens Beds (i.e. history, products, usage, and performance).

·       Provide an elevated level of service by actively engaging and educating customers on sleep during the selling process.

·        Actively communicate and maintain after-sale service support for all owners of Hästens Beds.

·       Display a positive attitude when interacting with co-workers and customers.

·       Reinforce customer service guidelines and goals as outlined by Management.

Sales Generation

·       Create, schedule, and organize in-store event to drive traffic to assigned location.

·       Identify new business development opportunities and convert into sales.

·       Ensure you are achieving company OKR targets relating to sales generation leads,          appointments and conversion metrics.

·       Make service visits to clients home.

·       A passion for client relationship management and the ability to predict a clients              next purchase from their profile.

·       Able to drive the concept and intention of community to our clients, ensuring the          feel part of the Hastens family, ensuring the store becomes a physical                            manifestation of the product, allowing clients to be educated and interested in              what we do and how we can help the lead longer happier and healthier lives.

·       Generate new leads outside of store through networking and cross-branding                  collaboration.

·       Scout, engage, introduce and register interior designer, architects & other trade            professional to the Hästens IDP program.

·       Use Salesforce CRM & POS to communicate daily with “leads” and “accounts”.

·       Log client “activities” daily in Salesforce

·       Review all order confirmations to ensure accuracy.

·       Enters the COGS on receipt of Order Confirmation in Salesforce.

·       Coordinate timely deliveries of all sales orders.

Processing Sales & Purchase Orders

·       Effectively handle high-volume sales transactions and serve multiple customers            as needed.

·       Adequately operate POS System (Salesforce) using various functions such as                cash, financing and credit card transactions, shipping and inventory checks.

·        Exercise proper cash handling techniques to avoid overages and shortages;                   assist managers in investigating discrepancies and comply with all legal                           requirements for payment processing.

·       Comply with all relevant laws and regulations when handling client credit-card                and personal financial information.

·       Ensure you accurately and systematically follow the purchase order and sales                order process.

Showroom Duties

·       Assist with general operations, opening, and closing duties.

·       Send “Daily Sales Reports.”

·       Maintain an orderly sales floor through daily cleaning and straightening of                      merchandise and fixtures while placing the needs of customers first

·       Steam/iron and straighten bedlinen and restock sales fixtures as needed.

·       Utilize good judgment with a focus on control cost/store spending when                          scheduling and organizing in-store events.

·       Assist with inventory transfers within a specific inventory category and complete          inventory spot checks as needed.

·       Ad hoc duties as assigned by the Store Manager.

 

Experience and Requirements:

1.   Experience

  • 3+ years of luxury retail or a creative environment experience.
  • Must have experience of Business Development.
  • Must have experience in Client Relationship Management.
  • Cash handling and POS are a must.

2.   Requirements

  • Must be passionate about retail excellence and “getting it right the first time.”
  • Strong inter-personal skills
  • Sales Salesforce CRM a must.
  • Polished and professional image to align with Hästens’ brand
  • Excellent verbal and written communication skills in the English Language is a must.
  • Be confident in attending networking events, hosting client demonstrations and holding business meetings.
  • Must have an entrepreneurial mindset.
  • A passion for health and wellbeing.
  • Work a flexible schedule including weekends, special events and openings.

 

Location:  Leiderdorp, Netherlands  

Compensation & Benefits:  

 

We offer a comprehensive and competitive benefits program

Competitive Salary + Commission

Commitment:

Hästens Beds is committed to providing an equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression. 


Or, know someone who would be a perfect fit? Let them know!

AREA OF OPPORTUNITY

Leiderdorp

2353 KB Leiderdorp Directions View page

WE INVEST IN PEOPLE

 

Here at Hästen we invest in the people, whether it's about a communication course, leadership training or a Christmas gift - we want you to feel appreciated!

We have our own Executive Coach and also our Sales Trainer. They are here to help our team-members perform at the highest level both inside and outside of Hästens.

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