Sales Support Specialist - Germany

Join Our Growing Team


 About Us:

Since 1852, Hästens Beds has been committed to crafting the best sleep. The skilled craftspeople at our factory in Köping, Sweden, have been refining our work for generations. Every bed is bespoke and made by hand using only the best natural materials. The difference lies in the details and our quest to provide the most restful sleep for people who want to lead a higher quality of life. With operations in 35+ countries and over 200 partners in Europe, Asia, and North America, the small family-owned company has grown into a global producer and retailer of premium beds.

Position summary

As sales support specialist, you will be the partners first point of contact in all matters, having the best solutions in mind. You will contribute to ensure the profit and growth over a specific area or region. Your role is to create and make sure every partner gets the greatest costumer experience, in accordance with Hästens world class standard.

You will provide troubleshooting assistance for customer orders, serve as adviser and support the partners in sales related questions and concerns.

As Sales support specialist you will identify new sales and together with business development manager grow the business. You will be a Hästens representant in all possible ways and meet our world-class standard.

You will be part of a team consisting of NBD manager, Business development manager and you will report to the business development manager.

Primary responsibilities

Ensure sales and growth

Represent the Hästens brand 

Identify improvement for sales and training 

Practice “Way of Working”

Represent Blue-check

1. Ensure sales and growth

· Generate new leads: identify new potential sales and partners by excellent customer support.

· Work with activities according to business action plans; traffic, conversion and average ticket value.

· Provide data and guides to help the business development team.

· Manage sales tracking tools and report on important information.

· Keep record of sales trends.

2. Represent the Hästens brand

· Establish and maintain good and strong relationships with partners and their stores.

· Stay up-to-date with new products and feature launches and ensure partners sales team is on board.

· Communicate new products, service opportunities, special developments, and information.

· Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience

3. Identify improvements for sales and training

· Responsibly for identifying bottlenecks in the sales process.

· Identify and sales skills and suggest sales process improvements.

· Evaluate strengths and weaknesses to identify training needs.

· Plan, implement and manage sales educational workshops.

· Oversee sales training material and suggest improvements.

4. Practice “Way of Working”

· Follow guidelines, use tools and ensure a structured way of working when it comes to sales, visual merchandising, store concept. Respect and keep deadlines and follow up on results.

· Stay up to date with latest sales trend and best practices.

· Keep a clear agenda when visiting partners with such as instore trainings, information, promotion, e.g.

· Act as true professional by representing the Hästens blue-check values; awake, enlightened, empowered, committed, open, business minded, accountable, serving, respectful and loving.

5. Represent Blue-check

· AWAKE: To feel or understand something or to make others feel or understand something.

We feel and understand the value of working to create a world full of happy people. We are AWAKE.

· ENLIGHTENED: To think and act in a positive way only embracing true, positive or empowering beliefs.

We act according to what we believe to be true and positive. We see the results of our actions and recognizing the emotional outcomes. We maintain a fun and blissful environment and lead a health-conscious lifestyle. We are ENLIGHTENED

· EMPOWERED: To be confident and in control of your life. We recognize that life is more than just reacting to our experiences. We believe that we can create our experiences through the choices that we make and by taking full responsibility for our lives. We Are EMPOWERED.

· COMMITTED: Dedicated and Loyal to a determined course of action, principles, policies, individuals, organization, and company vision. Our words and deeds reflect our pledge to fulfill our promises to those whom we serve both privately and publicly. We Are COMMITTED.

· OPEN: Inviting access and visibility. We believe that being open begins with an open attitude and disposition. We engage in open communication, being open to feedback, being coachable, being non-biased, welcoming diversity, and being flexible. By being open to new ideas we maintain velocity and innovation in our products and our way of working. We are OPEN.

· BUSINESS MINDED: To direct focus and energy into what is good for business. We believe that good business is supported by good decisions. By good decisions we mean fiscally responsible, maximizing profit, maximizing speed, and being centered on increasing abundance for all. We own our individual roles as we work effectively and efficiently. We maximize the win-win in all of our dealings. We are BUSINESS MINDED.

· ACCOUNTABLE: To be responsible or answerable. We do what’s right for our employees, our partners, our customers, and for the world in which we live. We are socially and environmentally conscious. We hold each other to the highest standard. We are ACCOUNTABLE.

· SERVING: To make filling the needs and desires of other people a main priority. We have shifted our mindset to serve first so that those that we serve receive the greatest benefit. We magnify our joy in serving others and being part of giving them a better life. We are SERVING

· RESPECTFUL: Showing regard for the feelings, wishes, differences, freedoms, or rights and property of others. We are respectful in our words and actions. We are polite and professional in our communication. We are RESPECTFUL

· LOVING: To feel great love and care toward something or someone. We feel strongly about what we do because we understand the need for people to feel happy. Our primary goal is to bring more happiness to the world in all that we do. This is how we show love and care. We are LOVING

Competency profile

1. Drive for results 

Ethics and values 

Customer focus 

Presentation skills 


Time management 


1. Drive for results · Can be counted on to exceed goals successfully · Is constantly and consistently one of the top performers · Very bottom‐line oriented · Steadfastly pushes self and other for results

2. Ethics and values · Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times · Acts in line with those values · Practices what he/she preaches

3. Customer focus · Is dedicated to meeting the expectations and requirements of internal and external customers · Acts with customer in mind · Establishes and maintains effective relationships with customers and gains their trust and respect

4. Presentation skills · Is effective in a variety of formal presentation settings: one on‐one, small and large groups, with peers, direct reports, and bosses · Commands attentions and can manage group process during the presentation · Can change tactics midstream when something isn’t working

5. Organizing · Can orchestrate multiple activities at once to accomplish a goal · Uses recourses effectively and efficiently · Can marshal resources (people, funding, material and support) to get things done

6. Time management · Uses his/her time effectively and efficiently · Concentrates his/her effort on the more important priorities · Gets more done in less time than others

7. Negotiating · Can win concessions without damaging relationships · Can be both direct and forceful as well as diplomatic · Gains trust quickly of other parties to the negotiations

Experience and other requirements

1. Experience

· Proven successful experience as sales support specialist or sales support associate

· Hands on experience with ERP and CRM systems

· Proficiency with MS office suite, particularly MS Excel

· Sales education and previous experience from sales within luxury furniture

· Proven successful track record in B2B sales and negotiations

· Proficiency with data analysis, forecasting, budgeting and proven ability to plan and manage resources.

· 3+ years’ experience working with sales techniques.

· Market knowledge, selling to customers need and great presentation skills.

2. Other requirements

· Position is based in local market but will require great amount of travel approx.. 50%, both within the countries and to Köping in Sweden.

· Excellent communication skills in English, written and spoken.

· Being professional and meet sales goals with a high level of energy.

· Strong motivation for making sales, adaptive and flexible to new “ways of working”.

· Great analytical and multitasking skills.

· Act according to Hästens Blue-check values.

· A teamplayer with motivational skills.

Or, know someone who would be a perfect fit? Let them know!



99986 Munich Directions



Here at Hästen we invest in the people, whether it's about a communication course, leadership training or a Christmas gift - we want you to feel appreciated!

We have our own Executive Coach and also our Sales Trainer. They are here to help our team-members perform at the highest level both inside and outside of Hästens.

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